Visitor Guide

Getting ready for your visit

Your day follows the elephants — walking, foraging, dust bathing, resting, or simply doing nothing at all. We can’t guarantee they’ll walk close to you, or that you’ll see exactly what you came hoping to see. What we can do is give them space, and give you the chance to observe what they choose to do.

No riding
No bathing
No touching
No hand-feeding

Curious how the elephants are looked after, including bells and overnight chaining? Read Elephant Care before you visit.

See the programs

Before your visit

Please read before you book

Tell us in advance about food allergies, dietary requirements, health conditions, or mobility needs.
The program includes uphill walking, uneven trails, and a river crossing. Contact us before booking if you are unsure whether these activities suit you.
Avoid bringing valuables.

No electricity or mobile network. There is no electricity or mobile network coverage at the sanctuary. Charge your devices before departure and let others know you will be out of contact during your visit.

During your visit

Respect for the elephants

Do not carry food, fruit, or snacks into the elephant observation area.
Keep a respectful distance from the elephants and stay with your guide.
Do not touch or hand-feed the elephants.
Avoid flash photography, loud noises, and sudden movements.
Use the designated bins and separate your waste as instructed by our team. Help us keep the sanctuary, forest, and river clean.

What to wear & bring

Dress for the forest and the river

Dress code

Comfortable, breathable T-shirt
Shorts or quick-dry trousers that can be rolled above the knees
Comfortable, secure footwear with good grip, suitable for walking uphill on uneven trails and through the river
Clothes and shoes that can get wet, muddy, or dirty
Avoid flip-flops, loose sandals, high heels, and white clothing

What to bring

Hat and sunglasses
Sunscreen and insect repellent
Raincoat or foldable umbrella
Refillable water bottle
Personal medication
Waterproof protection for your phone or camera
Small backpack to keep your hands free while walking and crossing the river

For a dry, comfortable journey back

Small towel
Change of clothes, socks, and shoes
Waterproof bag for wet clothes and personal belongings

River crossing

A shallow river, crossed on foot

Water is generally below knee level, but conditions can change with the weather. Crossings may be adjusted or cancelled for safety.

Please follow your guide’s safety instructions at all times.

Getting there

Pick-up and basecamp

Each program includes pick-up from hotels within our Chiang Mai City service area. Your exact pick-up time is confirmed before your visit — please be ready in the hotel lobby 10 minutes beforehand.

You’ll arrive at Trunk Heaven Basecamp (Office), where you’ll meet the team, learn about the sanctuary and receive a safety briefing before a local truck takes you into the sanctuary.

Make an enquiry Read the FAQ